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Patient Information
Identification bands
When you are admitted, you will receive an identification band to wear around your wrist. This band allows hospital personnel to identify you without disturbing your rest, so, we ask that you wear it at all times.
Hospital gowns
We realize that many patients prefer their own sleepwear to hospital gowns, and in many cases you can do so. However, we ask that you wear a hospital gown for all tests, examinations or procedures.
Your room
Your private room is designed with your comforts in mind. Each room has a bathroom, television and telephone.
Each room is equipped with a nurse call button, which is located on your bedside table. When you push this button, your nurse is called. You can also control your television set from your bedside table.
Your bed is electrically operated and can be controlled from the side rails or bed frame.
Your meals
Your daily meals will be distributed by nursing personnel. If you have special dietary needs, or dietitian will visit you early during your hospital stay to assist you with nutritional care and food menu. Or, if you wish to consult the dietitian, you may request a visit by contacting nursing personnel.
If your physician or dietitian permits an evening snack, you may obtain one by asking your nurse.
Communication
Mercy Medical Center will take such steps necessary to ensure that persons with
impaired sensory or speaking skills receive effective notice concerning waivers
of rights or consent to treatment. All aids to provide this notice, e.g.,
sign language interpreters, readers, flashcards, etc., are provided without cost
to the person being served.
When a person does not speak or understand the English or predominate language
of the community, every effort will be made to provide and interpreter.
Mercy Medical Center has the following auxiliary aids available: TDD,
volume control phones, large button phones, closed caption decoders on
television, amplified listening devices.
Mercy also utilizes the Iowa State Relay Service through the following numbers:
TTY
1-800-735-2942
Voice 1-800-735-2943
Spanish 1-800-264-7190
Operating your television
Depending on your location, the television set in your room is controlled from your bedside table.
The following stations are available:
Channel 2 - KYOU Ottumwa
Channel 3 - KTVO (ABC)
Channel 4 - Inhouse SJMH
Channel 5 - WOI
Channel 6 - 17-Fox
Channel 7 - WTBS
Channel 8 - KCCI (CBS)
Channel 9 - CNN
Channel 10 - WGN
Channel 11 - IPT
Channel 12 - FAM
Channel 13 - WHO (NBC)
More patient information
Room telephones
You may make local telephone calls from your room at no extra charge. To make a long distance call, you must charge the call to your home telephone number, credit card, or call collect.
Local Calls:
Dial 9 + the 7 digit telephone number.
Credit Card, Collect, and Calls Billed to a Third Party Using AT & T:
Dial 9 + 0 + Area Code + 7 digit telephone number
Credit Card or Calls Billed to a Third Party Using a Toll Carrier other than AT & T:
Dial 9 + 10 + Carrier Code + ) + Area Code + 7 digit telephone number.
Please Direct Your Family & Friends to Call you Room Direct:
515-437-3 + your room number
(For example, if your room is 310, your phone number here is 437-3310.)
Medication
Medication should not be kept at your bedside, including over-the-counter products. For safety and for your good health, our nurses store medications, prescribed and otherwise, at the nurse's station.
When you are released from the hospital, a nurse will review your discharge instruction for medications with you.
Mail Service
Mail is delivered directly to your room by volunteers.
Mass and worship services
The Chapel, on the first floor, is open 24 hours a day. Mass is held the last Thursday of each month. Ecumenical services are held each Tuesday at 11:15 a.m., in the long-term care area.
Tobacco Use
Mercy Medical Center is dedicated to providing a tobacco-free environment for
all patients, employees, visitors and staff. This policy complies with state
law. Tobacco use at Mercy Medical Center is prohibited in all buildings and on
all campuses owned by the hospital.
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